Business transformation for 1Energy

The challenge 

1Energy, a rapidly growing leader in large-scale urban heat networks, has expanded to over 30 professionals in just a few years.

While the company has delivered technically demanding projects at scale, this rapid growth has exposed challenges in governance, process standardisation, and clarity of roles and responsibilities. 

Teams are potentially duplicating effort, decision-making thresholds are unclear, and siloed ways of working are creating inefficiencies. Processes such as financial reporting, planning, budgeting, and forecasting lacks consistency and documentation.

As a result, accountability and alignment across projects is harder to maintain, creating risks to operational efficiency as the business continues to grow. 

The solution

Moore Insight is partnering with 1Energy to design and deliver a targeted business transformation initiative focused on people and process. This included: 

• Conducting stakeholder interviews with functional leads and project directors to map pain points. 

• Designing and facilitating a two-day workshop to agree the organisation wide governance structure, and end-to-end process activities for the critical phases of a project (Origination to Financial Close). 

The work combined strategic focus with hands-on delivery, ensuring outputs were both practical and aligned with 1Energy’s long-term vision. The two-day workshop was critical to build the structure and momentum for the detailed work to follow in the latter phase(s) of the Target Operating Model work. 

The result

1Energy now has: 

• A clearly defined governance structure for decision-making. 

• A standardised set of high-level end-to-end activities across the critical phases of a heat network project. This will provide the structure for the detailed work to follow and will enable the realisation of efficiencies such as, reducing duplication of work and clear hand-offs. 

• A high-level RACI framework that clarifies accountability across teams and functions can now be finalised. 

By involving stakeholders from the start of the process, Moore Insight ensured strong buy-in and ownership of the changes.

The outputs from the initial phase (workshop) has given 1Energy the foundation to embed consistent ways of working, strengthen internal governance, and unlock efficiencies that will scale with the business as it continues to expand in the heat network sector. 

1Energy, said: "Moore Insight mobilised quickly to support this project at very short notice. They brought structure and organisation to the initiative that proved invaluable to its success. 

We were extremely impressed by the professionalism and dedication of the Moore Insight team in supporting 1Energy navigate through a complex set of processes."