Surrey County Council is responsible for providing vital public services such as transportation, road management, waste management, social services, and education. Strategic planning, effective decision-making, and innovative solutions are essential components in the council's efforts to enhance the well-being and elevate the quality of life for the residents of Surrey.
The challenges
Faced with the threat of discontinued support from its current ERP system supplier, as well as the requirement for extensive hardware upgrades, Surrey County Council had to embark on a major ERP system upgrade to mitigate rising maintenance costs and align with its future goals.
The solution
Initially, our team was brought on board to offer guidance to Surrey County Council on various strategic ERP options and to construct a financial model in order to bolster the business case.
After the successful completion of the first phase, our team was further engaged to produce requirements, outline specifications, and to assist to the council throughout the procurement process. The different stages of the project have been detailed below:
Strategic options: We navigated the directors of the council's key departments through the complex ERP systems landscape by conducting an analysis of the available options based on the financial impact, qualitative enhancements, and potential business disruptions.
Business case: Once we had presented the strategic options to the programme board, our team developed a robust financial model to underpin the business case. We worked hand in hand with the finance and IT departments to integrate internal and external resources, along with detailed hardware and licensing requirements.
Specifications: We aligned the council's business requirements across Finance, HR, Procurement, and Payroll through a series of informal workshops with key users. Once refined, these requirements formed the foundation of the functional and non-functional specification.
Procurement support: We provided specialist input into the procurement process by determining the evaluation criteria, building an evaluation matrix, creating agendas for supplier presentations and facilitating supplier presentations and moderation sessions.
The result
Upon successful completion of a comprehensive OJEU procurement process, the council was awarded the contract for a new ERP system. Our deep knowledge and understanding of the ERP market and the local government sector helped the council determine a solution that would meet their future requirements.
“The team at Moore Insight provided high-quality support to Surrey County Council throughout the business case, requirements and selection of our new ERP system. Their knowledge of the systems market allowed us to better understand the options available, develop our requirements and efficiently procure a system that would meet our financial and business objectives. We are very pleased with the support we received that established a solid foundation for the project and are looking forward to implementing our new system.”