Business transformation

{"accordion":[{"content":"<p><span style=\"color: #999999;\">It is critical for any major transformation project to align with your organisation's vision and strategies - any significant change should deliver your business goals.&nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"auto\" style=\"color: #999999;\">We establish a baseline for the current state performance of the organisation and use this to continuously measure and monitor the impact of the targeted improvements. </span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"auto\" style=\"color: #999999;\">These can feed into performance indicators for improving efficiency, reducing costs, enhancing user experience, and optimising processes, among other benefits.</span></p>","title":"We help develop the strategy"},{"content":"<p><span data-contrast=\"none\">We follow a structured method to understand the intricacies of your organisation, while doing a completeness check before supporting any key decisions.&nbsp;</span><span data-contrast=\"none\">For this we use structured questions to understand: </span><span data-ccp-props=\"{&quot;335559739&quot;:120}\">&nbsp;</span></p>\n<p>&nbsp;</p>\n<ul>\n<li data-leveltext=\"·\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">The boundaries within which the organisation operates - the rules and regulations.</span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;</span></li>\n</ul>\n<ul>\n<li data-leveltext=\"·\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">The fundamental processes and ways of working – these are for current and future target state.</span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;</span></li>\n</ul>\n<ul>\n<li data-leveltext=\"·\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">The systems landscape.</span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;</span></li>\n</ul>\n<ul>\n<li data-leveltext=\"·\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Capturing the end-user’s requirements – these cover areas, including how intuitive and user-friendly the solution is to use.</span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;</span></li>\n</ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;</span></p>\n<p><span data-contrast=\"none\">These inform the </span><span data-contrast=\"auto\">critical business requirements to inform the evaluation criteria for the systems selection and overall architecture.&nbsp;</span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:120,&quot;469777462&quot;:[1560],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">We have also developed an in-depth market analysis approach, which we have refined over years of delivering solutions to public and private sector organisations which have varying budgets, functionality requirements, and other non-financial pressures. </span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:120,&quot;469777462&quot;:[1560],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">We use this thorough and methodical approach to scan the solutions available in the marketplace and evaluate them across a range of agreed evaluation criteria.</span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:120,&quot;469777462&quot;:[1560],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"auto\">We will then support you in developing a procurement strategy and recommended routes to market. We work with your procurement team and align these to the organisation’s procurement rules and regulations.</span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;</span></p>","title":"We help procure the solution"},{"content":"<p><span data-contrast=\"none\">We get into the detail and design of how the new technology will affect your people and processes by </span><span data-contrast=\"none\">making sure the way the organisation is managed and controlled is in-line with the significant technological changes.</span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">The review and selection phases together help us design the blueprint for the target operating model (TOM) for the organisation. </span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">And all these phases are strengthened by the continued business change element which is crucial to successfully embedding the transformational changes across the organisation.</span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:120}\"></span></p>","title":"We collaboratively design the solution"},{"content":"<p><span data-contrast=\"none\">We plan the detailed implementation timeline with you, adjusting for any drop-dead dates such as contract end dates.</span><span data-ccp-props=\"{}\">&nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span>We have a resource model</span><span data-contrast=\"none\"> that is used to determine the best fit</span><span> implem</span><span data-contrast=\"none\">en</span><span>t</span><span data-contrast=\"none\">at</span><span>ion team </span><span data-contrast=\"none\">for your organisation, based on the skills needed to support the detailed plan. </span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">This helps provide the internal implementation costs that are essential when budgeting for the technology change, as well as any supporting business change initiatives. </span><span data-ccp-props=\"{}\">&nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">A balance between the supplier’s implementation costs and the organisation’s internal costs are crucial. The more the supplier does on an implementation, the higher their costs and the lower the organisation’s internal costs and vice versa.</span><span data-ccp-props=\"{}\">&nbsp;</span></p>","title":"We implement the solution"},{"content":"<p><span>We facilitate the required activities pos</span><span>t-go-live to make sure you</span><span data-contrast=\"none\"> are getting the best out of your hypercare and ongoing support.</span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">If required, we can provide additional support, but o</span>ur goal is to equip your team with the knowledge and resources they need to manage it internally.<span data-ccp-props=\"{}\"></span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\">We do like to call in every so often to make sure you are progressing nicely and provide any additional help you may need.</span><span data-ccp-props=\"{}\">&nbsp;</span></p>","title":"We monitor the progress"},{"content":"<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span>Change programmes take place when an organisation goes through a restructure of people, systems, and processes to improve efficiency, enhance productivity, and change long-term behaviours.</span></span><span data-ccp-props=\"{&quot;335559739&quot;:300}\"> </span></p>\n<p>&nbsp;</p>\n<p><span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\">This is a continuous </span></span><span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\">process that</span></span><span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\">&nbsp;should begin at the kick-</span></span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\"><span>off of</span></span><span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\"> the project</span></span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\"><span> The frequency and duration of the engagement </span><span>will vary depending on the phase of the project.</span></span></p>\n<p>&nbsp;</p>\n<p><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\"><span>There will be an extensive set of </span><span>engagement</span><span> sessions </span><span>when designing the solution, implementing the </span><span>transformation changes, and </span><span>going live with the new technology.</span><span>&nbsp;</span></span></p>","title":"We support the behavioural change"}],"column_count":{"choice":"two_column"},"first_item_opened_by_default":false,"icon":{"closing_icon":{"icon_set":"fontawesome-5.14.0","name":"Minus Circle","type":"SOLID","unicode":"f056"},"icon_position":"right","opening_icon":{"icon_set":"fontawesome-5.14.0","name":"Plus Circle","type":"SOLID","unicode":"f055"}}}

Services we offer

We help develop the strategy

It is critical for any major transformation project to align with your organisation's vision and strategies - any significant change should deliver your business goals. 

 

We establish a baseline for the current state performance of the organisation and use this to continuously measure and monitor the impact of the targeted improvements.

 

These can feed into performance indicators for improving efficiency, reducing costs, enhancing user experience, and optimising processes, among other benefits.

We help procure the solution

We follow a structured method to understand the intricacies of your organisation, while doing a completeness check before supporting any key decisions. For this we use structured questions to understand:  

 

  • The boundaries within which the organisation operates - the rules and regulations. 
  • The fundamental processes and ways of working – these are for current and future target state. 
  • The systems landscape. 
  • Capturing the end-user’s requirements – these cover areas, including how intuitive and user-friendly the solution is to use. 

 

These inform the critical business requirements to inform the evaluation criteria for the systems selection and overall architecture.  

 

We have also developed an in-depth market analysis approach, which we have refined over years of delivering solutions to public and private sector organisations which have varying budgets, functionality requirements, and other non-financial pressures.  

 

We use this thorough and methodical approach to scan the solutions available in the marketplace and evaluate them across a range of agreed evaluation criteria. 

 

We will then support you in developing a procurement strategy and recommended routes to market. We work with your procurement team and align these to the organisation’s procurement rules and regulations. 

We collaboratively design the solution

We get into the detail and design of how the new technology will affect your people and processes by making sure the way the organisation is managed and controlled is in-line with the significant technological changes.

 

The review and selection phases together help us design the blueprint for the target operating model (TOM) for the organisation.

 

And all these phases are strengthened by the continued business change element which is crucial to successfully embedding the transformational changes across the organisation.

We implement the solution

We plan the detailed implementation timeline with you, adjusting for any drop-dead dates such as contract end dates. 

 

We have a resource model that is used to determine the best fit implementation team for your organisation, based on the skills needed to support the detailed plan.

 

This helps provide the internal implementation costs that are essential when budgeting for the technology change, as well as any supporting business change initiatives.  

 

A balance between the supplier’s implementation costs and the organisation’s internal costs are crucial. The more the supplier does on an implementation, the higher their costs and the lower the organisation’s internal costs and vice versa. 

We monitor the progress

We facilitate the required activities post-go-live to make sure you are getting the best out of your hypercare and ongoing support.

 

If required, we can provide additional support, but our goal is to equip your team with the knowledge and resources they need to manage it internally.

 

We do like to call in every so often to make sure you are progressing nicely and provide any additional help you may need. 

We support the behavioural change

Change programmes take place when an organisation goes through a restructure of people, systems, and processes to improve efficiency, enhance productivity, and change long-term behaviours.

 

This is a continuous process that should begin at the kick-off of the project The frequency and duration of the engagement will vary depending on the phase of the project.

 

There will be an extensive set of engagement sessions when designing the solution, implementing the transformation changes, and going live with the new technology. 

Meet the expert

Medhya Sahay
 

Business transformation will deliver the significant impact the organisation desires if it is completed methodically and as a whole! 


Medhya Sahay, Transformation and Change Lead