Local government

It is critical for any major transformation project to align with your organisation's vision and strategies - any significant change should deliver your business goals. 

We establish a baseline for the current state performance of the organisation and use this to continuously measure and monitor the impact of the targeted improvements.

These can feed into performance indicators for improving efficiency, reducing costs, enhancing user experience, and optimising processes, among other benefits.

We follow a structured method to understand the intricacies of your organisation, while doing a completeness check before supporting any key decisions. For this we use structured questions to understand:  

• The boundaries within which the organisation operates - the rules and regulations. 

• The fundamental processes and ways of working – these are for current and future target state. 

• The systems landscape. 

• Capturing the end-user’s requirements – these cover areas, including how intuitive and user-friendly the solution is to use. 

These inform the critical business requirements to inform the evaluation criteria for the systems selection and overall architecture.  

We have also developed an in-depth market analysis approach, which we have refined over years of delivering solutions to public and private sector organisations which have varying budgets, functionality requirements, and other non-financial pressures.  

We use this thorough and methodical approach to scan the solutions available in the marketplace and evaluate them across a range of agreed evaluation criteria. 

We will then support you in developing a procurement strategy and recommended routes to market. We work with your procurement team and align these to the organisation’s procurement rules and regulations.

We get into the detail and design of how the new technology will affect your people and processes by making sure the way the organisation is managed and controlled is in-line with the significant technological changes.

The review and selection phases together help us design the blueprint for the target operating model (TOM) for the organisation.

And all these phases are strengthened by the continued business change element which is crucial to successfully embedding the transformational changes across the organisation.

We plan the detailed implementation timeline with you, adjusting for any drop-dead dates such as contract end dates. 

We have a resource model that is used to determine the best fit implementation team for your organisation, based on the skills needed to support the detailed plan.

This helps provide the internal implementation costs that are essential when budgeting for the technology change, as well as any supporting business change initiatives.  

A balance between the supplier’s implementation costs and the organisation’s internal costs are crucial. The more the supplier does on an implementation, the higher their costs and the lower the organisation’s internal costs and vice versa. 

We facilitate the required activities post-go-live to make sure you are getting the best out of your hypercare and ongoing support.

If required, we can provide additional support, but our goal is to equip your team with the knowledge and resources they need to manage it internally.

We do like to call in every so often to make sure you are progressing nicely and provide any additional help you may need.

Change programmes take place when an organisation goes through a restructure of people, systems, and processes to improve efficiency, enhance productivity, and change long-term behaviours.

This is a continuous process that should begin at the kick-off of the project The frequency and duration of the engagement will vary depending on the phase of the project.

There will be an extensive set of engagement sessions when designing the solution, implementing the transformation changes, and going live with the new technology.